Website Policy

Posted by Botanica Mas Alla on 5th Feb 2016

Website Policy

Distribuidora Mas Alla Statement of Privacy.

Distribuidora Mas Alla is committed to protecting your privacy. This Statement of Privacy applies to Distribuidora Mas Alla Web site and governs data collection and usage at all Distribuidora Mas Alla sites and services; it does not apply to other online or offline sites, products or services. Please read the Distribuidora Mas Alla Statement of Privacy. Distribuidora Mas Alla is an eCommerce web site. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

As an e-Commerce Web site, Distribuidora Mas Alla collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Distribuidora Mas Alla is used solely for the purpose of billing and shipping your online purchases Distribuidora Mas Alla does not collect any information about your computer hardware and software.

Distribuidora Mas Alla encourages you to review the privacy statements of Web sites you choose to link to from Distribuidora Mas Alla so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Distribuidora Mas Alla Web site.

Use of your Personal Information

Distribuidora Mas Alla and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Distribuidora Mas Alla may also use personal information to inform you of other products or services available from Distribuidora Mas Alla and its affiliates. Distribuidora Mas Alla may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Distribuidora Mas Alla does not sell, rent or lease its customer lists to third parties. Distribuidora Mas Alla may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Distribuidora Mas Alla does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Distribuidora Mas Alla may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Distribuidora Mas Alla or the site; (b) protect and defend the rights or property of Distribuidora Mas Alla including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Distribuidora Mas Alla or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Distribuidora Mas Alla or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you

consent to any such transfer of information outside of your country. Distribuidora Mas Alla abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data.

Control your Personal Information

Distribuidora Mas Alla offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing . Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from Distribuidora Mas Alla by responding directly to any email you receive with a request to remove you from the mailing list

Security of your Personal Information

Distribuidora Mas Alla is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through encryption throughout.

Changes to this Statement

Distribuidora Mas Alla will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Distribuidora Mas Alla will use your personal information, Distribuidora Mas Alla will prominently post such changes prior to implementing the change. Distribuidora Mas Alla encourages you to periodically review this Statement to be informed of how Distribuidora Mas Alla is protecting your information.

Terms and Conditions:

Please also visit the following link to a public site for assistance in preparing Privacy Policy language for your website:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Distribuidora Mas Alla's relationship with you in regard to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ' Distribuidora Mas Alla ‘or 'us' or 'we' refers to the owner of the website whose registered office is 182 jefferson st passaic nj 07055 Our company registration number is 46-295 2818 New Jersey. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be

liable. It shall be your own responsibility to ensure that any products, services or information available

through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited

    to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance

    with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are

    acknowledged on the website.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your

    convenience to provide further information. They do not signify that we endorse the website(s). We have no

    responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of United

    States of America.

  • Please also visit the following link to a public site for assistance in preparing Terms & Conditions language for your website: Merchants

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 718 396-0299 with details of the product and the defect.

Order Cancellation Policy Please submit any cancellation via email to or call on our business phone at 718-396-0299

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Shipping Costs

Customer assumes all costs in shipping. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Out of Stock Policy

  • The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.
  • Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
  • Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.
  • Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.